Terms & Conditions

ROOMS CANCELLATION POLICY

Room cancellations must be made by 3.00pm local time, 24 hours prior to scheduled arrival to avoid a penalty of first night’s accommodation charge. No show charge will also incur a first night’s accommodation charge. Not applicable to group reservations or pre-paid non-refundable rates and packages.

GUIDE DOG POLICY

Guide dogs and service dogs permitted, advance notice must be given.

EVENT CANCELLATION POLICY

Haslem does not offer refunds on tickets purchased in advance of our events.

AGE AND DRESS CODE POLICY

Each department of the hotel has a dedicated age policy and dress code. Please contact the hotel directly if you require further information.

CREDIT CARD PRE-AUTHORISATION

Haslem Hotel reserves the right to pre-authorise credit cards 1 day prior to arrival for first night’s stay. Not applicable for pre-paid packages or room rates which have payment taken at time of booking. Haslem Hotel reserves the right to ask for a further pre-authorisation at check-in for the total accommodation stay, plus a deposit for incidentals.

WHAT IS A PRE-AUTHORISATION?

A pre-authorisation will place the requested amount in a holding state and temporarily reduce the holder’s credit limit. This is NOT a transaction charge. All charges should be settled in full upon departure. Please refer to your banking provider for more details.

CHIP & PIN

Pin verification is required at all times when using a debit or credit card. Where the card holder is not present, details must be provided via telephone and processed through our 3D secure payment facilities.

COMPETITIONS POLICY

Before entering a competition run by Haslem Hotel, please click here to read our Competitions Policy. If you wish to offer an experience at Haslem Hotel as a prize, please contact us by emailing enquiries@haslemhotel.com. Please note that if you do not agree your competition in advance with the hotel, you may be asked to remove your Haslem Hotel prize with immediate effect. Third-party use of Haslem Hotel branding without hotel authorisation is prohibited.